Legal

Terms and conditions of our site and its partner shops.

Welcome to our BestPiscine.com shop. Please review the following terms, which govern your use of this website, and note that your use of our website indicates your acceptance of the following terms and our General Terms and Conditions of Sale (GTC).

Choosing us is the assurance of satisfaction and optimal service.
The trademark license of this site revolves around a quality charter, services, and a selection of licensees, technical and competent professionals, promoting premium products and the Sign. The customer has a large choice of major brands where we certainly find what we are looking for.

This entire site is subject to international copyright and intellectual property law.
All reproduction rights are reserved, including iconographic and photographic representations.
The general presentation of the site is original and also protected.
You are therefore not authorized to reproduce the HTML code of the pages of this server for the purpose of public dissemination.
The reproduction of all or part of this site on any medium whatsoever is strictly prohibited unless expressly authorized.
All trademarks are registered by their respective owners.

The shop does not guarantee the accuracy of the information appearing on and/or accessible through this website. Especially concerning the photographs representing the products, these are not contractual.

The BestPiscine website is published by DiscoveryXL - BestPiscine Marketplace, a simplified joint-stock company located at 149 Av du Maine, 75014 Paris - France and registered with the Paris Trade and Companies Register under number 914 545 280.
Intracommunity VAT number: FR67914545280
APE code: 4690Z

BestPiscine is a registered trademark.
Site: www.bestpiscine.com

Postal address: DiscoveryXL SAS - BestPiscine Marketplace, 149 Av du Maine, 75014 Paris - France.
Contact: Our customer service is at your disposal to advise you on our products or register your order from Monday to Friday from 9:00 to 18:00 via our "contact form" or by "phone" that you will find at the bottom and top of each page of the site in the "Contact us" tab.

Web and Publication Agency: Media Consulting Publications - Paris.
Host: Media Consulting Publications - Infomaniak - So You Start - OVH and partners - 2 rue Kellermann - 59100 Roubaix – France

About the website.
Payments made by credit card are secure: all the information provided by the customer is entirely managed by the bank, and no data (card number/validity date/code) passes through www.bestpiscine.com

I. Protection of personal data.
Bestpiscine strictly applies the law 78-17 of 6 January 1978 relating to "data processing, files and freedoms" as well as the ethical principles resulting from it as to the personal information that you may be required to communicate to us as part of an order placed on our website.
1. Transfer of personal data to third parties.
The Personal Data collected during your registration for the newsletter, auctions, creation and submission of written comments, (including photographs and videos) are used to identify the authors. Unless expressly authorized by you collected on the Site, your Personal Data is not transmitted to third parties.
2. Right of access and rectification of transmitted data.
As provided for by Article 34 of the law "Informatique et Libertés" of January 6, 1978, you have a right to access, modify, rectify and delete data concerning you. You can exercise this right by contacting us: DiscoveryXL SAS - BestPiscine Marketplace, 149 Av. du Maine, 75014 Paris - commercial@bestpiscine.com
3. CNIL requirements.
The collection and automated processing of personal and nominative information and the recipients of this information comply with the requirements of the CNIL.
4. Unsubscribing.
You have the option to unsubscribe at any time either by clicking on the link in all emails.

II. Rgpd bestpiscine.com
The protection of your personal data is important to us. We undertake to collect only the data that we do not need to ensure an optimal service, to ensure confidentiality and security, We need services and for the exercise of your rights over your data. Our first commitment is compliance with the applicable legislation on data protection and the General Data Protection Regulation (also called GDPR) and the so-called "Informatique et Libertés" law of 6 January 1978 as amended.

This policy sets out the personal data we collect. It applies to any user of our services.
We advise you to read carefully. We have done our utmost to ensure that it is clear, easily understandable and accessible at all times during your navigation. We try to be as clear as possible. Terms not understood can be explained by consulting our service.

If you would like clarification or have a question for us, you can contact our DPO at the following address: support@bestpiscine.com
Tools to manage your data and protect your privacy and security are available in your customer area. By using our services, you agree to this Data Protection Policy. Please read these terms carefully.
We reserve the right to change the Privacy Policy at any time. The most current version of the policy to regularize our use of your information and will always be available. If we have made changes to this privacy policy, we undertake to inform you via the e-mail address you have provided on the site.

DATA CONTROLLER: bestpiscine.com

CONTACT DETAILS OF OUR DPO.
You can address any questions relating to the protection of personal data on bestpiscine.com or send a request for your right of access to data protection: by email: www.bestpiscine.com

DATA WE COLLECT.
Customers: As part of your use of our services and your navigation on our website, bestpiscine.com collects several categories of data that you do not find in the details below.

These data are:
- Information you provide to us. When you create your account, you are up to date on your profile or on your customer account. This information is for example useful data for your identification, your e-mail address, your photo, your bank details are not stored on our site.

- Information from your usage services. We collect information about the services you use and how you use them. For example, email usage, data about your browsing on the site, the pages you have viewed, your activity on the site, and transaction information.

We do not process special categories of data (sensitive data) data of racial or ethnic origin, political opinions, religious beliefs, health or data concerning the sex life or sexual orientation of individuals.

MEMBER-RELATED DATA.
We inform at the time of collection whether or not the data is mandatory.

COMMUNICATED BY THE USER.
Personal Information:
Last Name First Name,
Date of birth Sex,
Email
Professional category,
Location Profile picture,
Information close to exchanges with our teams,
Emails Dates and durations of phone calls,
Customer information,
Client Experiences,
Survey,
Legal structure,
Company name,
Legal form identity of the legal representative of the company,
Legal documents,
Additional information on your profile,
Integration of your social networks,
Languages Information close to you,
Feedback
Opinion.

GENERATED BY YOUR USE OF THE PLATFORM.
Navigation data Cookies and IP address,
Transaction-related information,
Details of transactions,
Recommendations
External recommendations following your requests,
Data relating to the use of secure messaging,
Ids of users,
Date and time of sending,
Content.

STATISTICAL INFORMATION ABOUT YOUR USE OF OUR SERVICES.
For example, we have statistics on the use of the secure messaging system that we offer (percentage of messages processed, response time); statistics on end-of-order evaluations (customer reviews, average ratings); user connection and navigation data, statistical data on the use of the search engine and contact form; Statistics of the use of the different modules. Statistics also include commercial data such as the number of orders placed, business volumes by category, customers.

COOKIES.
We use authentication cookies, security cookies and cookies relating to site integrity, location cookies, cookies related to the functionality of the site and services, analysis and search cookies and cookies for message broadcaster. Data collected through user behavior on the platform and the use of the different modules of the site.

PURPOSES.
The site Bestpiscine.com processes your personal data, in particular when you connect to the site, register with the site, participate in your activity on the site or use the payment system. The data we collect allows us to provide, manage, protect and improve our services, develop new ones, and protect our users as well as ourselves.

DETAIL:
In particular, these data are:
- The creation and management of your account,
- The use of the services of the site,
- For members, the optimization of your SEO in the search engine,
- For customers the proposal of the most relevant search results,
- Ensure that the products offered are means of combating spam,
- Protect our members against spam and guarantee the quality of our service (in particular through statistics),
- Allow communication between users (service and customers) by providing secure instant messaging,
- Make your documents available to you (invoices, contracts ...); Verification of your company on the basis of your legal documents,
- Carry out a personalized follow-up to send you only relevant communications adapted to your needs directly related to the services of the site (for example: offer adapted products, invite you to update / complete your profile ...),
- Secure the Bestpiscine.com site as well as the data and exchanges occurring on other sites,
- The management of financial flows occurring via the platform and in particular, the invoicing of orders and payments as well as, in accordance with the law, the fight against terrorism and money laundering,
- Evolve our services to offer you new features and adapt to your needs: to this end, we carry out statistics to monitor the audience of the pages of our website and to monitor commercial activities and user behavior on the platform. These statistics shall be anonymised as often as possible,
- Guarantee the quality of profiles, fight fraud, check profile information (e.g. location),
- Send you notifications related to your activity on the site such as, for example, when you have received a message, a quote, a payment,
- Communicating with you: Bestpiscine.com may use the information collected to communicate with you about products, services, promotions, studies, surveys, news, updates and events.

LEGAL BASIS FOR PROCESSING.
Bestpiscine.com processes most of your personal data within the framework of the sales contract that you concluded when registering on the site via the acceptance of our general conditions of use. However, we are sensitive to data about you on the basis of your consent, legal obligations or to meet our legitimate interest.

DETAIL:
Service Agreement : Bestpiscine.com processes most of your personal data within the framework of the service contract that you concluded when registering on the site via the acceptance of our general conditions of use. Thus, all the data that you communicate to us during the creation and management of your profile as well as the data necessary for the creation, monitoring and invoicing of a mission, the exchanges you may have with our support service or as part of the secure messaging and the communications we send you, in connection with our services or the monitoring of your account are processed within this legal framework.

Legitimate interest: In addition, we also process certain data on the basis of our legitimate interest for management and security purposes to secure access to our website, or to fight against fraud, to be able to justify our accounting (edition of invoices on your behalf and that of your business partners, justification of our service fees).

Consent: We may also collect your prior consent to the processing of certain data, for example for the reuse of your profile picture, carried out by our services, on commercial media or when you have not created an account on the platform but wish to receive our commercial offers / our newsletter.

Legal obligations: Finally, we process certain data in due form of the legal obligations imposed on us in the context of the management of payments made via the platform and in particular the fight against terrorism and money laundering.

RECIPIENTS OR CATEGORY OF RECIPIENTS.
The bestpiscine.com brand is a provider of personal data through the site. Certain services and features available to you require us to share information with other users or with our business partners. We may also share information for legal reasons or in the event of a dispute.

DETAIL:
Bestpiscine.com is the recipient of personal data through the site. We only disclose your personal data of third party companies, organizations or individuals in the following circumstances:
When necessary for external processing purposes, and only in this case, we transmit this data to our trusted service providers who process it on our behalf, according to our instructions or according to a contractual agreement, in accordance with this Charter and in compliance with any other appropriate security and confidentiality measures. We may only pass on your personal data to them for the purposes set out below.

When necessary for the satisfaction of legal, regulatory obligations, legal proceedings. We retain or disclose your information if we believe it is reasonably necessary to comply with any legal or regulatory obligation, legal process or administrative request, to protect the safety of any person, to address any fraudulent, security or technical issues, or to protect the rights or property of our users.

Important: Bestpiscine.com does not resell your data the information and documents you entrust to third parties and we do not disclose personal and private information outside the situations described in this Privacy Policy.

RETENTION PERIOD OR CRITERIA DETERMINING THESE PERIODS AND DELETION OF INFORMATION ABOUT YOU.

Summary: Bestpiscine.com retains your account or account information. In some cases, we may retain information about the purpose of the law or other texts, as described in this section, even if you delete your account. Subject to the exceptions below, Bestpiscine.com deletes your information or anonymizes upon request. We do not retain your information in the following circumstances:
If you have placed orders, Bestpiscine.com keep your billing details for a period of 10 years from the closure/deletion of your user account in order to comply with our accounting obligations, payment of social security contributions and our tax obligations.

For members only, Bestpiscine.com also keeps for a period of 10 years the legal documentation allowing the verification of your company in order to meet the legal obligations of customers (project leaders / principals).

DATA SECURITY.
We have measurement tools and techniques for measuring and organizing the security, confidentiality, integrity, availability and resilience of processing systems and services / our information system and your data. Protect data against destruction, loss, alteration, unauthorized disclosure of personal data, storage or processing in any other way, or unauthorized access to such data. We undertake to implement all available means to ensure the security and confidentiality of this data, in particular:
We encrypt most of our services using SSL technology.
We verify your email address when creating your account and ...
We conduct audits on the collection, storage and processing of data, including physical security measures, to prevent unauthorized access to our systems.

Access to personal data is strictly reserved for employees and Bestpiscine.com service providers who need access to it in order to process it on our behalf. These persons are subject to strict confidentiality obligations and may be subject to disciplinary action up to and including dismissal in the event of failure to comply with these obligations.

TRANSFER OF DATA TO A THIRD COUNTRY.
All our servers on your data are kept and those of the service providers are used to exchange and store this data are located in Europe and the United States. Very exceptionally, some of our service providers do not use the main establishment located in a State within the European Union that may transfer your data to that State. In this case, we only check their data protection obligations of our users.

RIGHT.
In accordance with the provisions of the Data Protection Act of 6 January 1978, you grant the right of access, rectification, erasure, limitation, opposition and portability of personal data.

ACCESS RIGHTS.
You have a right of access to the data concerning you on Bestpiscine.com.Il allows you to become aware of the data that is not available about you and, if you wish to obtain a copy.

RIGHTS TO RECTIFICATION.
Under the terms of the applicable regulations on the protection of personal data, you can request from us the rectification of personal data concerning you that are inaccurate. You can also request that the personal data be incomplete concerning you or in order to allow you to exercise this right as easily as possible, we invite you to execute these changes and additions directly on your profile. If you believe that other data concerning you must be or complete and you are unable to make this change by yourself, we invite you to make the request directly in the your rights section of our data protection center.

RIGHTS TO ERASURE.
You have the right to obtain from us the erasure, without undue delay, of personal data concerning you subject to our legitimate interest or any legal obligation requiring us to store it. For security reasons and to avoid unwanted deletion of the account, we invite you to send us an email on: support@bestpiscine.com

When it comes to your profile data, you should keep in mind that search engines and other third parties may still retain copies of your public profile information for a period of time when you have agreed to its listing, even after you have removed the information from the Bestpiscine.com site or disabled your account. If you wish, you can exercise your right to de-referencing directly with these search engines. For example, to make this request to Google, you can use the tool made available by the search engine.

RIGHT TO RESTRICTION OF PROCESSING.
You can request Bestpiscine.com the limitation of the processing of your data, for example, the fact of temporarily making your profile unavailable on the site
(a), where one of the following applies: personal data. In this case, let's hide the data about you, you have the opportunity to check the accuracy;
(b) you believe that the processing of your data is being carried out unlawfully and that you object to its erasure and requirement instead of its use;
(c) we no longer need personal data about you for the purposes of processing but it is still necessary to enable you to do the same, exercise or defend legal claims;
(d) you have exercised your right to object pursuant to Article 21(1) of the General Data Protection Regulation. We carry out at the limit of the processing of your data, during the verification on whether the legal grounds we pursue on your right. If we decide to restrict the processing of your personal data, we will keep you informed.

RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY:
The blog of Bestpiscine.com communicates all over the world including Europe. Bestpiscine.com has its principal establishment in France. As such, the competent supervisory authority to hear any request concerning us, including, where applicable, a user's complaint, is the Paris Commercial Court.

For any questions regarding the protection of your personal data by Bestpiscine.com or to exercise your rights on access, rectification, erasure, limitation or portability of your data, you can contact our DPO: by email: support@bestpiscine.com


Our customer service is at your disposal to advise you on our products or register your order from Monday to Friday from 9:00 to 18:00 via our " Contact form " or " telephone " that you will find at the bottom and top of each page of the site in the "Contact Us" tab.